Cancelling online shows an early-termination fee (50% of remaining balance) for annual plans; you're routed through a mandatory chat session, and the cancel button is buried several steps deep.
Before you call: have the account holder's name, date of birth and contract/customer number ready. If offered a deal, clearly say "please cancel", and note the agent's name and the time.
Source ↗Checked against official guide: 2026-10-07
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Well known internationally for dark patterns around cancellation (subject of an FTC lawsuit)
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